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VOICE USER INTERFACE
EXAMPLE
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At DialogCONNECTION Ltd. we conceive and design together
with the people in your organisation voice-activated or speech-enabled
services, or improvements to existing CRM processes and services. We do
this always taking into consideration your individual budget and
logistical requirements, and your marketing and branding strategy, as
well as the needs, goals, expectations and profiles of your target
customers. We carry out the corresponding requirements analysis and specification, and also do project timeline and resource planning for you. All this can be kicked off in one or more Discovery Workshops.
We design dialogue call flows
using Microsoft VISIO, OpenOffice Draw, Inspiration, UML, or
proprietary development GUIs and tools that you may already be using in
your organisation. For instance, we have accumulated extensive
experience with the Intervoice InVision GUI (Classic IQtalk and Studio) and the Vicorp xMP toolkit.
We pay particular attention to the persona projected
by the system, so that we can ensure that your marketing strategy gets
augmented with the implemented solution, and the right message is
delivered in a manner consistent with your other communication channels.
To this effect, we also coach the carefully selected voice talents
who will record all the system messages for your organisation. This is in order
to ascertain that the recordings convey the optimal communication style
and tone of voice.
We design and purposefully craft system prompts
for the effective but also friendly "guidance" of your callers through
the dialogue, as well as out of communication problems. This is where
our dialogue scripting experience comes in.
We can also develop for you robust speech recognition grammars in your selected language and format (Nuance GSL, JSGF, jrXML). English, German, French and Greek are currently the languages that we cater for.
We also carry out Wizard-of-Oz and Usability Tests, we execute evaluations and provide targeted tuning of
specific modules of the application for optimised functionality and
robustness (including grammar, pronunciation, lexicon, prompt
and speech recognition parameter tuning). |
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